It is only inevitable that once your move is over and you find yourself in your new home, at the threshold of your new life, your thoughts will go back to the numerous hardships and challenges of the moving process. You will relive crucial moments of your relocation adventure, will wonder about some of your decisions, will wish you did something in a different way, or will be thankful that some things happened the way they did, etc. In other words, you will assess your moving experience, analyze your mistakes and your accomplishments, and make important decisions about your next moves – how to prepare in a better way, how to pack your belongings in a more efficient manner, how to reduce the moving costs, how to find the best movers for you, etc. Most important of all, you’ll know whether you’re going to use the same moving company you hired this time (because they did a great job) or will avoid them at all costs (because they turned your move into a nightmare).
The best thing you can do when you reach these important conclusions is to share them with the world – millions of home movers will benefit from your experience and your advice and the moving company you worked with will receive the praise or criticism it deserves. And there is nothing easier than sharing information in our Modern Age – all you need to do in order to tell your moving story and have your voice heard around the globe is write a moving review and post it online. It will take very little of your time and will not only help other people make informed decisions about their moves, but will also provide valuable feedback to your former relocation partner.
Have in mind though that regardless of whether your moving company review is positive or negative, it needs to be explicit, informative, and well-written in order to be helpful.
How to write a review for a moving company?
Writing the company name and something along the lines of “They did a good/lousy job” will hardly help anyone. You need to be specific and provide useful, objective information that will give your potential readers a clear idea about what they can expect from the moving company in question.
Here are the steps to writing effective and helpful reviews of moving companies:
- Write the name of the moving company you hired for your move (make sure you spell the name correctly as many moving companies have similar names) and provide some basic information about your relocation – size of your move, pickup and delivery locations (relocation distance), time of your move (relocation date), required special services, condition of your goods upon delivery, final moving cost, etc. These facts will help readers identify the similarities and differences between your move and theirs.
- Rate the overall performance of your chosen moving company. Evaluate your movers’ work and rate their services as excellent (5 stars), good (4 stars), average (3 stars), unsatisfactory (2 stars) or poor (1 star).
- Tell your moving story. Think of a review subject that reflects your overall moving experience and give a detailed, but succinct account of your moving adventure (make sure you describe the events in a chronological order, so that your readers understand the situation well and get your message):
- Share your first impressions – Were the movers polite and helpful? Did they readily provide you with their legal and contact information (full company name and USDOT number, physical address and telephone number) and agree on an on-site estimate?
- Go over the pre-move period – Did the movers perform a thorough and professional in-house survey? Did they answer all your questions in a satisfactory way? Did they comply with your requirements and preferences? Were you provided with all the necessary documentation? Did the movers give you useful advice on how to best prepare for your move?
- Talk about Moving day – Did your movers arrive on time? If not, did they give a reasonable explanation and apologize for the delay? How careful were they when handling your items? How fast and how hard did they work? Were they polite and well-mannered? Were there any misunderstandings or problems? Were there accidents?
- Describe the specific services your movers provided – packing, disassembly of furniture, hoisting, etc. – and evaluate their work;
- Tell the end of your story – Were your items delivered on time? Were there any damaged or missing items? If yes, did the company reimburse you for the loss or damage? Were there any disputes with the movers and how were they settled?
- Last but not least – Was the final moving cost the same as (or very close to) the one in the estimate? Do you think the cost was fair? Did the movers try to overcharge you? SEE ALSO: How to avoid moving scams
- Assess your overall moving experience. Summarize your thoughts in two or three sentences to let your readers know if you’re satisfied with the way your chosen movers handled the relocation process and if you’re happy with the final results of their work. Make it clear if you’re recommending that company to other home movers or warning them to stay away from the household goods carrier in question.
- Provide your contact information – your name and your e-mail address (required for activation purposes).
- Attach relevant files or photos to prove the validity of your moving story (optional).
- Go over your moving company rating review one more time to make sure all the information is correct and everything is the way you want it to be. When ready, submit your review.
Good to remember: Your moving review will be posted when you click the activation link you’re going to receive on your e-mail address.
How to make your moving review explicit and useful?
The best moving company reviews are honest and straightforward. People believe what is written in them and take the provided recommendations into account when making decisions about their moves.
If you also want your moving review to be trusted and make a difference, make sure you:
- Provide concise and useful information. Recount the facts that you would want to know if you were planning a house move and leave out the useless details. Focus on the quality of the provided customer service and the punctuality, efficiency, trustworthiness, and attitude of your chosen movers;
- Be fair. Try to give a factual account of what happened – whether your experience was positive or negative, exclamations and over-emotional statements will not help anyone (getting too personal and melodramatic may actually cause the readers not to trust your opinion). List all the pros and cons of your move to make your review more helpful and objective (aside from inspiring trust in your readers, this will also give your former relocation partners a valuable feedback as to what they do well and what they need to change). If something went wrong, do not blame it on the movers unless it was truly their fault (there is nothing a moving company can do about unavoidable accidents, such as traffic jams or bad weather on moving day, for example);
- Refrain from personal attacks and offensive language. Even if you have every right to be angry with your movers, using profanities will not help you emphasize your pint – it will only make you seem rude and unreliable;
- Be careful not to make grammar and/or spelling mistakes. They will not only make your review more difficult to read, but will also cause people to get skeptical of your story.
To make sure your voice will be heard, post your review on several reputable moving-related sites (platforms like Yelp, BBB, and MyMovingReviews are great places for reliable online reviews of moving companies) and share it in the social networks. Your opinion will be read and understood throughout the world and will help increase or reduce the competitive power of your former relocation partner. You will rightfully reward or punish the moving company you worked with and will save other home movers plenty of headaches and troubles. It’s worth ten minutes of your time, don’t you think so?