What are the red flags of moving fraud?

Many factors come into play when organizing and performing a residential move, but it is the moving partner you choose to work with that mostly defines your relocation experience – competent and trustworthy professionals mean a happy end, while bad movers usually stand for a relocation nightmare. Choosing the right movers for you, however, is much of a challenge – not only do you need to find quality services at an affordable price available at a convenient time but you also need to avoid moving scams.

While most moving companies do their best to offer competent and reliable relocation services, some unscrupulous movers out there are plotting fraudulent extortion schemes to rip off the unwary customers and get away with it. To avoid their traps and protect yourself from moving fraud, you need to be able to recognize the red flags of potential moving scams and steer clear of shady companies. Here are some warning signs to watch out for while shopping around for movers:

Lack of specificity

If you see an enticing ad promising cheap and efficient moving services, but can’t find any specific information about the movers – company name, licensing or insurance information, physical address, etc. – you should simply “skip the chance” and keep looking. If the movers prefer to stay anonymous and don’t provide any clear information, something is probably amiss.

Poor online profile

When you come across a moving company that seems to meet your requirements, your first job should be to check its online presence. Look for:

  • a professional website – if you can’t find one or if the existing website is very poorly built, there is no way you are dealing with reliable professionals;
  • social media profiles – the lack of social media activity is a tell-tale sign of shady business practices;
  • moving reviews – predominantly negative moving reviews warn of troubles. After all, if most of the company’s previous customers reported some kind of problems with the movers, then you are very unlikely to have a smooth moving experience either.

Use of generic terms

If you call the movers and hear the generic answer “moving services” or “moving company”, instead of an actual company name, you should raise your guard. The usage of generic terms, stock images, vague descriptions and other non-specific data is common trickery among scam artists.

Refusal of in-home survey

The only way to get an accurate estimate of your final moving costs is to have a representative of the moving company come over to your place and perform a visual survey of your items. If your chosen movers refuse to provide you with an on-site written estimate, then they will be able to charge whatever price they like for their services on Moving day. They may claim that your shipment turned out to be much heavier than initially estimated or that some unforeseen difficulties occurred during the moving process – just any preposterous excuse to soak more money out of your pocket.

Remember that online estimates, as well as estimates over the phone, can never be accurate – if you agree on such an estimate and don’t request an on-site inspection of your household items, you will end up paying much more money than you expected.

SEE ALSO: Types of moving estimates

Vagueness

The movers should be trying to get as much information about your move as possible in order to organize a smooth and trouble-free relocation process – not only the number, size, shape and weight of your items, but also any required extra services, possible hardships, special conditions, and various other relevant factors. Otherwise, there is something fishy about it. So, be extra careful if:

  • the moving company representative who comes to your home for an on-site estimate does only a quick walk-through of the place without asking questions or taking notes;
  • your questions are given elusive answers;
  • you get no specific information about the company – licensing number, contact details, available services, tariff, liability coverage, credentials, etc.;
  • the movers cannot guarantee pick-up and delivery time.

SEE ALSO: Questions to ask movers

Invalid USDOT number or federal Motor Carrier license

Check the company you consider hiring for your move with the FMCSA – if the company does not have a valid DOT number or if its MC license has expired, the movers are not legitimate and you are strongly recommended not to work with them. You should also be careful if a company’s license is less than 3 years old – this means that the movers haven’t been in business for long, so they may lack experience and the professional know-how required to perform a successful move.

Low-ball estimates

This is the oldest trick in the book – dishonest movers make very low offers to lure unwary customers. Once you get on the hook, the conditions of your move will start changing rapidly (extra fees will be added for all kinds of alleged accessorial services and unforeseen circumstances) until you find yourself in a dead end – it will be too late to book another moving company and you will be in the hands of the fraudulent movers.

Large deposits or advance payments

It is sharp practice for rogue movers to request an exorbitant deposit or up-front payments for certain “special services”. If you pay anything in advance (except for the regular deposit which amounts to about 10-15 % of the final moving cost), you risk never seeing your movers again – they will disappear with the money and you won’t be able to reach them in any way.

Complaints against the company

A large number of problems and complaints against a moving company should warn you off using their services – too many conflicts and disputes signify that the movers in question do not always play fair and square.

Company’s property is in poor condition

It is a good idea to pay your chosen movers an unexpected visit before signing a contract – find out if the company’s office and warehouse are well-kept and properly secured, if the moving trucks are in good condition, if the movers have specialized professional equipment, if their attitude is friendly and open, etc. If not so, the movers are not trustworthy enough.

Blank or incomplete documents

Reputable movers will never ask you to sign blank or incomplete documents – if your chosen movers do so, reconsider your choice before it has become too late.

Paperwork not in order

If your movers don’t provide all the required paperwork – licensing and insurance information, a written estimate, the federal booklet “Your Rights and Responsibilities When You Move”, a Bill of lading with a valuation addendum, an inventory list, etc., or if any of it seems to be inaccurate or incomplete, you should not be quick to hire their services. Research the company further, double-check everything, request all the missing documents, and make sure you understand and agree with all the provisions in the moving contract before signing it.

Insurance issues

Movers who claim that you don’t need any additional insurance and don’t offer full value replacement valuation are not to be trusted blindly – they may not be properly insured and will not assume liability for loss or damage to your belongings while in their custody.

SEE ALSO: Types of moving insurance

Rental trucks

If your chosen movers arrive in a rental truck on Moving day (instead of a company-owned or marked fleet truck), it is a clear sign of unprofessionalism (the company doesn’t have enough moving vehicles) or shady intents (the movers intend to disappear with your shipment and want to make sure you won’t be able to track them down). If you decide to proceed with your move, at least take a clear picture of the moving truck and its licensing plate – just in case.

Third party companies

If a third party company arrives to pick up your goods on moving day without an advance notice by your movers, you have every reason to send the truck away. Your chosen moving company has the obligation to inform you of any subcontractors they work with in advance, so that you can research them and make sure everything is all right.

Last-minute fraudulent attempts

The movers may come up with some last-minute tricks on Moving day in order to squeeze a few extra dollars out of your pocket – they claim that the company’s rates are higher for this particular day of the week or period of the month, that unexpected difficulties have occurred when handling your possessions, that certain extra services were necessitated, etc. Be careful not to fall into the trap – contact the company to demand an explanation and do not agree to anything that is not explicitly stated in your moving contract!

SEE ALSO: How to avoid moving scams

Now that you are aware of the red flags of moving fraud, you will be able to steer clear of rogue movers and protect your move. Safe and happy relocation!

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9 thoughts on “What are the red flags of moving fraud?

  1. When should I except to pay reptuable long distance mover?
    1) should I pay when my stuff is picked up
    Or
    2) when move stuff will be delivered

  2. Gave a very healthy deposit..
    3500.00$
    Now not returning my calls and not checking on my moving date
    Co is America moving company
    Guess I learned a very expensive lesson and have to contact new company

  3. Colonial Moving & Storage LLC is a scam. They have multiple phone numbers that go all over the place. I thought they would be reliable since the overall move seemed very affordable but the deposit was still almost 1k and they are ignoring me when I try to ask for a refund. They even put me on hold for over an hour! DO NOT TRUST THEM WITH YOUR MONEY.

    • I live in Boise, and they told me they weren’t taking orders going in or out of town for the foreseeable future because so many Californians are coming here — they’re backlogged. At least they were honest about not taking my money.

  4. Razor movers are a broker out of West Palm Beach Fla. also Pompono Beach. They have had my furniture now for 41 days. The contract says they must deliver in 21 days. They jobbed it out to Monarch Movers of Austin Texas. It is impossible to get through to either company. Hold time is always an hour or more then you usually are mysteriously disconnected.
    I have a Lawyer working on it now, so they have made 4 definite promises to him and I regarding delivery dates. All 4 were bogus.
    No response EVER from them, although I have been given 15 different telephone numbers. I will hold them responsible for a huge amount. 41 days with no clothes,no bed or furniture,no dishes or blankets. I am not vindictive bit I plan to expose these people as complete frauds. Never do business with either Razor Van Lines of Monarch Movers

  5. Do not do business with Top Country movers or Able Moving and Storage out of Ft Smith Arkansas. They were supposed to deliver my things by Oct 16th which was 21 business days arfer the date I requested delivery. Then on the day before the 16th they said their driver had been delayed in Utah and they would pay me $30./day it was late. They said that they would contact me Monday with an expected delivery date, which they didn’t. Now I have sent two emails and a text message to their supervisor and no one has responded. When I called Top Country, on Oct 5th the broker who sent them, he said that they were loading the truck as we spoke and should be leaving the next day. That was a lie because that never happened. I hope I will even get my things ever!

  6. I just put down a $1,400 deposit on a $3,300 job. I should have checked them out more. They’re brokers, not movers, and everything I read about brokers adds up to “scam alert.” I’m not naming them since nothing has gone wrong — yet — but everything about our phone conversation filled my gut with red flags. Why did I let him go on and then agree to the contract? Because I’m way more gullible than I thought. Be careful out there.

  7. We are in the process of moving. The mover has all of our belongings so I won’t list their name now. We received a bid for $5168 to move from Idaho to Arizona. We gave our sales rep all of our furniture plus 75 boxes. A few days before the move, we received a call to find out about any additions. We had 75 more boxes and some odds and ends. He came back with a price of $19,980! No? It’s not a typo. He tried to tell us that several pieces of furniture (the biggest pieces) and the 75 boxes weren’t on the initial bid. We tried to explain that we’re being double billed for these items. They didn’t count on me doing a screenshot of the initial bid because now it can’t be disputed.
    They were supposed to come last Friday but pushed it to Saturday. They showed up in an unmarked truck, 26’, and my husband told them it wasnt going to work. We were told it would be a 45’ trailer. When the truck was full, they took off and rented a U-Haul, 20’. They filled that, not very strategically, and told us they could go offload it and come back OR we could leave what was left. Seriously??? They finished loading the rest, wrote up the paperwork and proceeded to tell us it was $4000 more than our binding estimate. They have violated so many regulations and checked off numerous issues that are red flags.
    We have no idea where to go from here other than to report them to everyone and their brother.

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